My payment didn't go through
Your answers are saved. Try again from the payment page, or message us with your EZ reference if you were charged.
If the payment page shows an error or you closed it before finishing, your application is still saved. Open it again and retry the payment.
If your bank shows a charge but your application still says unpaid, don't pay again. Message us on WhatsApp with your EZ- reference and we'll check it with the payment gateway.
If you were charged twice for the same application, the duplicate payment is always refunded in full.