How can we help?

Answers about your application, payment, documents, appointments and refunds.

Browse by topic

Getting started

What Globi does, who can apply and when to start.

Pricing and payment

What you pay us, what you pay separately and how to pay.

Documents and uploads

The documents you provide, the ones we prepare and how to upload.

Your application

Finishing your details, tracking progress and downloading your file.

Visa centre appointment

Booking your appointment, what to bring and what happens after.

Travel insurance

What the embassy needs and your two options.

Account and sign-in

Creating an account, signing in and using the app.

Refunds and cancellations

When the fee is refunded and how to ask.

Still need help?

Message Globi customer support. Include your EZ- reference if you have one, so we can find your application.

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