When is the fee refunded?
In full if you cancel before preparation starts, if we can't deliver, or if you paid twice.
You get the full service fee back if:
- You cancel before preparation starts, meaning before our team begins working on your file
- We fail to deliver the service you paid for
- You were charged twice for the same application
After preparation has started, change-of-mind refunds may be limited. Visa refusal or delay does not by itself entitle you to a refund of a service properly delivered. Your legal rights for services not delivered or supplied incorrectly remain unaffected. Embassy, visa-centre and insurance charges follow their providers' policies.
The refund policy has the full terms.